Hotel Policies

Reservation & Booking Conditions

Please read these Terms & Conditions carefully.

By using this website and the Lakeside International Hotel online booking system you are agreeing to be bound by our Terms and Conditions detailed below which form the basis of your contract with Lakeside International Hotel In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Lakeside International Hotel.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. MAKING A RESERVATION

By making a reservation you are confirming that you are authorised to do so on behalf of all persons named in the reservation and you are acknowledging that all members of your party agree to be bound by these Booking Terms and Conditions.

When your reservation has been made a confirmation will be sent to you by email using the email address that you have entered. You should retain a copy of this confirmation for your own reference. Booking confirmations are subject to the availability of accommodation at the hotel.

We advise that you carefully check the details of your confirmation as soon as you receive it. You must contact the Lakeside International Hotel immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

If you prefer to contact us using our online booking enquiry form we will endeavour to respond within two (2) working hours of receiving your booking enquiry during normal office hours.

2. PAYING FOR YOUR RESERVATION

All rates quoted on this website are advance purchase rates and are subject to full payment at the time of online booking. This rate is a special rate and is restricted from being altered. This rate is non-transferable and non-cancellable.

Specific packages such as Christmas breaks may have different payment requirements. Where this is the case, it will be clearly stated during the booking process. Any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, cheques, credit or debit cards are welcome in settlement of your hotel account. Cheques must be supported by, and be within the limits of, a current Service card issued by any major UK bank.

Supplementary items, such as tickets to local attractions, may require a deposit or full payment at the time of booking. If this is the case, the additional sum required will be clearly stated when making your booking. (Please note that certain supplementary items may require a non-refundable deposit.)

As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.

Unless stated as part of your reservation, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All prices are quoted in British Pound Sterling and include tax (VAT) at 20%.

3. VAT INVOICE

A VAT invoice will be provided at the hotel on departure.

4. PRICE CHANGES

The Lakeside International Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

5. AMENDMENTS TO YOUR BOOKING

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

6. CANCELLATIONS WITHIN THE CANCELLATION PERIOD

All reservaions made via this website are advance purchases and are charged in full at the time of booking. They are non- refundable and non-transferable.

7. CANCELLATIONS OUTSIDE THE CANCELLATION PERIOD

On all our confirmed reservations cancelled outside the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night’s booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so. Your credit or debit card will be charged a Cancellation Charge, equivalent to the total cost of the first night’s booking value. Unless your booking has alternative conditions at time of booking.

8. CANCELLATIONS AND CHANGES MADE BY LAKESIDE INTERNATIONAL HOTEL

In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms and Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

9. REQUESTS

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

10. THIRD PARTY SUPPLIERS

Elements of your chosen break may include services supplied by third parties. Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your break includes such items.

11. MEDICAL CONDITIONS

If you or any member of your party has a medical problem or disability which may affect your stay, please ensure that you contact Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

12. CIRCUMSTANCES BEYOND OUR CONTROL

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a reservation you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

13. PETS

Pets of any description are not permitted in the premises.

14. COMPLAINTS

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by Lakeside International Hotel, you can bring it to our attention by writing to: The General Manager, The Lakeside International Hotel, Wharf Road, Frimley Green, Surrey, GU16 6JR.

Complaints brought to our attention will normally receive a response within 14 working days.

Website Terms 

1. Introduction

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms of use, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. Top

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know. Top

3. Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner. Top

4. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website. Top

5. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system. Top

6. Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. Top

7. Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website. Top

8. General

8.1 Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. Top

8.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website. Top

8.3 Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website. Top

8.4 Waiver

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights. Top

8.5 Cession

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party. Top

8.6 Severability

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Top

8.7 Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith. Top

8.8 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us. Top